Remote Lettings Consultant & Growth Driver

Capital one property management; Tees Valley; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Work from home

Bonus up to £100 per room

Full training

Direct with directors

Job summary

Capital One Property Management is seeking a hands-on lettings coordinator for its Teesside operations across Hartlepool, Darlington, Stockton and Middlesbrough. You will own the lettings process end to end, from advert to move-in, quickly filling rooms with pre-vetted tenants and building a steady pipeline.

You will market listings, respond to enquiries the same day, screen applicants, conduct viewings, manage references and move-ins, and maintain accurate records using COHO and other systems.

Qualifications

• Sales experience in a role requiring fast response, follow-up and closing, for example lettings, estate agency, recruitment or telesales.
• Experience of working in property, for example lettings, estate agency, property management or housing.
• Confident and effective on the telephone; able to ask direct questions and decline unsuitable applicants courteously.
• Well organised, with accurate record-keeping and the ability to follow every lead through to completion.
• Able to work independently across the four towns and manage own time.
• Full UK driving licence, access to a vehicle for work and business-use motor insurance, or the ability to meet the travel requirements of the role by other means.
• Comfortable with property software and messaging tools (training on our systems is provided)

Responsibilities

• Marketing and listings: create, publish and maintain room listings on SpareRoom, OpenRent and our website to the agreed photography and presentation standard, at rents set by the Directors.
• Enquiry management: respond to every tenant enquiry on the same working day and keep a consistently fast first response across all channels. The working day begins and ends with the enquiry inbox cleared.
• Applicant screening: carry out structured telephone screening against our agreed suitability criteria and progress suitable applicants to viewing.
• Viewings: schedule and conduct viewings across the four towns, grouped by location, including after-work slots and Saturday mornings when booked.
• Applications, referencing and move-ins: manage the process through to tenancy agreement, deposit, inventory handover and key release, so every move-in is complete and correct on the agreed date.
• Tenant database: record every enquiry, applicant and former tenant accurately with the appropriate consent, keep records current, and re-engage suitable contacts as rooms become available.
• Tenant pipeline: maintain a pool of pre-vetted applicants and develop relationships with local employers and organisations with ongoing accommodation needs.
• Reporting: report weekly on response times, viewings, lets agreed and void days per room.
• Systems and records: keep COHO and our other systems accurate and up to date, and follow our written processes and templates.

Skills

Sales experience

Property experience

Telephone skills

Record-keeping

Independent working

Driving licence

Tools

Property software

Job description

Capital One Property Management is seeking a hands-on lettings coordinator for its Teesside operations across Hartlepool, Darlington, Stockton and Middlesbrough. You will own the lettings process end to end, from advert to move-in, quickly filling rooms with pre-vetted tenants and building a steady pipeline.

You will market listings, respond to enquiries the same day, screen applicants, conduct viewings, manage references and move-ins, and maintain accurate records using COHO and other systems.