Remote Lead Agentic AI Experience Engineer

Live Nation, Inc; United Kingdom; Remote; GBP 120,000 - 160,000; Full time

Job summary

Ticketmaster in the United Kingdom is seeking an experienced Lead AI Experience Engineer to provide technical leadership for the design and evolution of agentic AI services within the TM1 Client & Fan Support Engineering team. This role focuses on how AI agents understand needs, maintain context, reason through scenarios, apply business rules, and safely complete support tasks.

You will define reusable patterns, quality expectations, evaluation practices, and mentor AI engineers, collaborating

Qualifications

• Significant experience designing and leading conversational AI/agentic AI solutions.

Responsibilities

• Lead design of intelligent AI experiences and agent behaviors.
• Translate business processes into AI decision logic and workflows.
• Establish reusable patterns for prompts, context and guardrails.
• Mentor AI Engineers and ensure production-ready solutions.

Skills

Conversational AI

LLMs

Agentic AI

NLU

Prompt engineering

Context management

Decision logic

Systems thinking

Stakeholder mgmt

Education

Bachelor’s/Master’s degree

Tools

Amelia

Zendesk

Five9

Salesforce

Job description

Ticketmaster in the United Kingdom is seeking an experienced Lead AI Experience Engineer to provide technical leadership for the design and evolution of agentic AI services within the TM1 Client & Fan Support Engineering team. This role focuses on how AI agents understand needs, maintain context, reason through scenarios, apply business rules, and safely complete support tasks.

You will define reusable patterns, quality expectations, evaluation practices, and mentor AI engineers, collaborating