Desktop Support Engineer — Advanced Windows & VPN

SISL Global; Greater London; Sur place; GBP 32 000 - 52 000; Plein temps

Résumé du poste

SISL Global in Greater London is seeking an experienced Desktop Support Engineer (Band 3) to deliver advanced end-user support across the organization. You will handle escalated incidents and ensure smooth operation of desktops, laptops, OS, and core enterprise applications.

You will work with the IT team to manage patch updates, endpoint security, and ITIL-aligned processes while assisting users with connectivity, VPN, printers, and hardware issues.

Qualifications

• 3–5 years of desktop/end-user support experience.
• Strong troubleshooting across Windows, macOS, VPN, hardware.
• Hands-on with Active Directory, Group Policy and patch management.
• Knowledge of ITIL processes (Incident, Change, Problem).
• Good communication and customer-handling skills.
• Preferred: MCSA/MCSE, ITIL Foundation, CompTIA A+/N+.

Responsabilités

• Provide Level 2 and 3 support for desktops, laptops, OS, and enterprise apps.
• Handle escalations from L1 and L2 and resolve complex issues.
• Manage patch updates, endpoint security, and compliance checks.
• Support users with network connectivity, VPN, printers, and hardware issues.
• Coordinate with infrastructure and security teams for resolution.
• Maintain accurate incident documentation and preventive actions.
• Participate in IT audits and ensure policy compliance.

Connaissances

Desktop Support

Windows

macOS

VPN

Hardware

Active Directory

Group Policy

Patch management

ITIL

MCSA/MCSE

ITIL Foundation

CompTIA A+/N+

Description du poste

SISL Global in Greater London is seeking an experienced Desktop Support Engineer (Band 3) to deliver advanced end-user support across the organization. You will handle escalated incidents and ensure smooth operation of desktops, laptops, OS, and core enterprise applications.

You will work with the IT team to manage patch updates, endpoint security, and ITIL-aligned processes while assisting users with connectivity, VPN, printers, and hardware issues.