Remote Japanese-Speaking Customer Service Coordinator

Tumlare Corporation; Greater London; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Remote working

Private medical insurance

Company pension scheme

International travel opportunities

Wellbeing schemes

Learning & growth opportunities

Job summary

Tumlare Corporation in London is seeking a Customer Service Executive to handle tours and provide dedicated support to ensure customer satisfaction throughout trips, resolving issues quickly and professionally, and acting as a local PR agent. You will manage bookings and assist tour leaders, ensuring a high standard of service.

You will handle calls, emails and chats, monitor service quality, and provide after-hours support during emergencies while maintaining strong communication with customers

Qualifications

• 1-2 years’ experience in customer service/travel industry/call centre.
• Business level English (written and spoken) is essential.
• Native level fluency of Japanese is desirable.
• Good communication and computer literacy (Microsoft Office).
• Understanding of APAC/EMEA travel markets is a plus.

Responsibilities

• Handle all incoming calls, emails and chats for customers across Europe.
• Deal with queries and complaints, coordinating with suppliers/hoteliers.
• Check itineraries for feasibility and smooth operation.
• Process and confirm bookings with attention to customer requirements.
• Conduct regular service quality checks and provide reports.
• Meet tour leaders and customers as required, including outside office hours.
• Follow company standards and use in-house IT tools effectively.
• Support emergency responses and assist during crises.

Skills

Customer service

Communication skills

Problem solving

Tools

Microsoft Office

Job description

Tumlare Corporation in London is seeking a Customer Service Executive to handle tours and provide dedicated support to ensure customer satisfaction throughout trips, resolving issues quickly and professionally, and acting as a local PR agent. You will manage bookings and assist tour leaders, ensuring a high standard of service.

You will handle calls, emails and chats, monitor service quality, and provide after-hours support during emergencies while maintaining strong communication with customers