Remote Japanese-Speaking Travel Concierge

Tumlare Corporation; England; Remote; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Remote working module

Private medical insurance

Company pension scheme

International travel and businessTrips

Work in an international environment

Diverse & Inclusive culture

Opportunities to learn & grow

Dedicated wellbeing schemes

Job summary

Tumlare Corporation is seeking a Customer Service Executive to handle calls, emails and chats for customers travelling in Europe. You will maintain relationships, resolve issues quickly, and ensure smooth itineraries while supporting tour leaders and suppliers.

The role emphasizes excellent English and native Japanese, with a remote-friendly setup and opportunities to work in an international environment.

Qualifications

• 1–2 years in customer service, travel industry or call centre preferred.
• Business level English and native Japanese required.
• Other languages are desirable.
• Computer literacy with Microsoft Office.

Responsibilities

• Handle all calls, emails and chats for customers in Europe.
• Address queries and complaints with professionalism.
• Verify itineraries and confirm bookings accurately.
• Provide reports and support to tour leaders as needed.
• Assist during emergencies and coordinate with teams.
• Adhere to company standards and use in-house IT tools.

Skills

Customer service

English (Business)

Japanese (Native)

Multilingual communication

Communication

Problem solving

Team player

Microsoft Office

Tools

Microsoft Office

Call centre software

CRM systems

Job description

Tumlare Corporation is seeking a Customer Service Executive to handle calls, emails and chats for customers travelling in Europe. You will maintain relationships, resolve issues quickly, and ensure smooth itineraries while supporting tour leaders and suppliers.

The role emphasizes excellent English and native Japanese, with a remote-friendly setup and opportunities to work in an international environment.