Travel consultant

CM recruitment; West of England; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid after probation

37.5 hours/week

Saturdays limited

Office-based or hybrid

Job summary

Bristol Luxury Travel Co. is seeking Travel Consultants to specialise in Japan-based holidays. The role involves advising clients, creating bespoke itineraries and managing bookings from inquiry to delivery.

Office-based in Bristol with potential hybrid work after probation. Expect 37.5 hours per week with occasional Saturdays and a strong focus on customer service and product knowledge.

Qualifications

• Experience travelling/working in Japan with a passion for the country.
• High level of customer service or sales experience.
• Excellent communication skills.
• Well educated.

Responsibilities

• Consult with clients by phone, video, email and in person to identify holiday requirements to Japan.
• Create tailor-made itineraries for direct and trade clients based on requirements.
• Work to achieve sales targets; convert enquiries to sale.
• Coordinate all aspects of the client booking to ensure successful delivery of trip.
• Conduct final quality checks of travel documents for accuracy.
• Commit to learning to improve sales skills and product knowledge.
• Undertake familiarisation visits.

Skills

Japan experience

Customer service

Communication skills

Well educated

Job description

Travel Consultants

Japanese specialists required for this luxury tour operator based in Bristol, ideally office-based but they will consider hybrid after probation. They are looking for people who are well-travelled in Japan and have a passion for the country and culture. They are happy looking at people looking to step into the travel industry. Salary between £26,400 and £28,000 plus up to 5k comm in the first year, rising with time to 14k plus benefits

Travel consultants skills required

• Consult with clients by telephone, on video call, via email and in person at their offices or travel industry events to identify their individual holiday requirements to Japan
• Create high-quality tailor-made itineraries for direct and trade clients based on their requirements
• Work to achieve individual and team sales targets; converting both tailor-made and small group tour enquiries to sale; maximizing value from each enquiry
• Co-ordinate all aspects of the client booking, including reservations, to ensure successful delivery of trip
• Conduct final quality check of travel documents to ensure high quality, accurate information is received by the client
• Take a proactive approach to learning and development to ensure your sales skills, customer service and product knowledge is always improving
• Undertake familiarisation visits

Travel consultants skills required

• Experience of travelling/working in Japan with a real passion for the country
• A high level of customer service or sales experience
• Excellent communication skills
• Well educated

Additional information

• Ideally office based or hybrid after passing probation
• 4 Saturdays per year max, mainly Monday to Friday 37.5 hours per week, shifts between 9am and 6pm.