Remote ITIL Support Manager - Cloud & Microsoft Stack

TEKenable Ltd; Greater London; Remote; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Remote work

Laptop provided

Flexible hours

Health & life insurance

Pension scheme

Training & development

Sports & social events

EAP

Job summary

TEKenable Ltd is seeking a dynamic Support Manager to lead our managed services support team. This remote-friendly role focuses on ITIL-aligned operations across Azure, Dynamics 365, Power Platform and related Microsoft solutions for UK/Ireland clients.

You’ll own incident, problem and change management, drive improvements, and ensure client satisfaction with proactive risk mitigation and governance. The role supports service delivery across multiple clients, balancing priorities, reporting

Qualifications

• Foundation ITIL v4 certification required; Intermediate/MP desirable.
• Proven managed services delivery coordination experience.
• Familiar with incident, problem, change and request management.
• Experience in multi-location delivery, offshore/nearshore coordination.

Responsibilities

• Bridge operations between Service Delivery Manager and delivery teams.
• Ensure service levels, KPIs and contractual obligations are met.
• Support reporting, client satisfaction initiatives and governance.
• Coordinate internal teams for smooth communication and action.
• Produce dashboards and KPI metrics with data accuracy.
• Identify trends, risks, and improvement opportunities and act on them.
• Engage with client stakeholders while retaining overall relationship responsibility.
• Lead service reviews and governance meetings with service delivery leadership.
• Provide insights and recommendations to clients on performance.
• Build strong relationships with client operational leads.

Skills

ITIL v4

MS stack

Stakeholder mgmt

KPI tracking

Analytics

Power Platform

Multi-location work

Tools

FreshService

Datadog

Job description

TEKenable Ltd is seeking a dynamic Support Manager to lead our managed services support team. This remote-friendly role focuses on ITIL-aligned operations across Azure, Dynamics 365, Power Platform and related Microsoft solutions for UK/Ireland clients.

You’ll own incident, problem and change management, drive improvements, and ensure client satisfaction with proactive risk mitigation and governance. The role supports service delivery across multiple clients, balancing priorities, reporting