Remote IT Support & Operations Manager

TEKenable; United Kingdom; Remote; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Remote-first flexibility

Health & life Insurance

Pension scheme

Training & development support

Laptop provided

Flexible working hours

EAP

Job summary

TEKenable is seeking a dynamic Support Manager to lead our managed services support team. The role focuses on ITIL-aligned operations, delivering high-quality support for Microsoft cloud solutions including Azure, .NET apps, Business Central, Dynamics 365 and Power Platform.

You will own service performance, drive improvements, manage incidents and escalations, and ensure customer satisfaction across multiple clients in a remote-first environment that supports UK and Ireland applicants.

Qualifications

• ITIL v4 Foundation certification required.
• Experience coordinating managed services delivery in enterprise environments.
• Strong incident, problem, change and request management knowledge.

Responsibilities

• Lead day-to-day ticket operations including prioritisation and SLA adherence.
• Manage escalations and ensure actions are assigned, tracked and completed.

Skills

ITIL v4

Managed services

Incident management

Problem management

SLA management

Stakeholder management

Microsoft stack

Data dashboards

Tools

FreshService

Datadog

Job description

TEKenable is seeking a dynamic Support Manager to lead our managed services support team. The role focuses on ITIL-aligned operations, delivering high-quality support for Microsoft cloud solutions including Azure, .NET apps, Business Central, Dynamics 365 and Power Platform.

You will own service performance, drive improvements, manage incidents and escalations, and ensure customer satisfaction across multiple clients in a remote-first environment that supports UK and Ireland applicants.