Junior IT Helpdesk Agent — Shift-Based Support

Es Field Delivery Uk Ltd; Manchester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Private medical insurance

Generous pension scheme

Flexible working hours

Free parking

Subsidised canteen

Job summary

A leading IT services provider in Manchester is seeking a Service Desk Agent/Technical Remote Specialist to provide telephone and remote first-line IT support. This junior-level position offers training and is part of a new project. Responsibilities include liaising with other teams, maintaining knowledge databases, and handling routine queries. The role is full-time with a flexible benefits package including private medical insurance and a pension scheme.

Qualifications

• Junior level position with training provided.
• Experience in customer service preferred.
• Ability to use knowledge base for issue resolution.

Responsibilities

• Provide telephone and remote first line IT support.
• Handle routine queries and resolve issues.
• Maintain and update the knowledge database.

Skills

Telephone and remote IT support

Customer service experience

Basic knowledge of Windows 7

PC hardware awareness

Fault diagnosis skills

Job description

A leading IT services provider in Manchester is seeking a Service Desk Agent/Technical Remote Specialist to provide telephone and remote first-line IT support. This junior-level position offers training and is part of a new project. Responsibilities include liaising with other teams, maintaining knowledge databases, and handling routine queries. The role is full-time with a flexible benefits package including private medical insurance and a pension scheme.