Remote IT Incident & Service Desk Analyst

Northern Care Alliance NHS Foundation Trust; Salford; Remote; GBP 21,000 - 27,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a proactive Service Desk Analyst to minimise downtime caused by IT incidents affecting user access to services, systems and equipment. You will work to restore colleagues’ access quickly and simply, providing excellent customer service and clear incident updates.

Joining a large NHS trust, you’ll operate within a forward‑thinking team that values care, appreciate and inspire, with opportunities to contribute to continual improvement and a

Qualifications

• Experience managing IT issues including system accounts, applications and hardware.
• Strong customer service orientation and communication skills.
• Analytical skills to drive continual improvement in the team.

Responsibilities

• Minimise lost clinical and operational time due to IT incidents.
• Get colleagues back up and running quickly and simply when issues occur.
• Provide excellent customer service and clear incident updates to users.

Skills

Customer service

Incident management

Analytical thinking

Job description

Northern Care Alliance NHS Foundation Trust is seeking a proactive Service Desk Analyst to minimise downtime caused by IT incidents affecting user access to services, systems and equipment. You will work to restore colleagues’ access quickly and simply, providing excellent customer service and clear incident updates.

Joining a large NHS trust, you’ll operate within a forward‑thinking team that values care, appreciate and inspire, with opportunities to contribute to continual improvement and a