IT Service Desk Analyst

Morgan Hunt UK Limited; Norwich; On-site; GBP 28,000 - 33,000; Full time

Job summary

Morgan Hunt UK Limited in Norwich is seeking an IT Service Desk Analyst on a 3 month contract to join an established public sector IT team. You will be the first point of contact for incidents and service requests, helping 3,000+ users maintain smooth operations.

Role requires strong customer service and IT support experience, with familiarity with Office 365 and Windows 10/11. NHS/public sector IT experience is a plus in a fast-paced environment.

Qualifications

• Strong customer service skills and IT support experience.
• Familiar with Microsoft Office 365.
• Experience in NHS or public-sector IT is a plus.

Responsibilities

• First point of contact for IT incidents and service requests.
• Troubleshoot technical issues and restore normal service.
• Support both clinical and corporate users while maintaining data integrity.

Skills

Customer service

IT support experience

Tools

Office 365

Windows 10/11

Job description

IT Service Desk Analyst

Norwich

3 month contract

Looking for a new challenge in IT support?

We're hiring an IT Service Desk Analyst to join an established public sector team in Norwich. In this role, you'll be the first point of contact for IT-related incidents and service requests, supporting over 3,000 users. Your day-to-day will involve troubleshooting technical issues, maintaining data integrity, and ensuring smooth operations for both clinical and corporate customers. This is your chance to make a real impact in a fast-paced environment.

We're seeking someone with strong customer service skills, experience in IT support.

Familiarity with Microsoft Office 365 and Windows 10/11 is essential, and experience in NHS or public-sector IT is a plus.

This is initially a 3 month contract but may extend further.