Remote Intake & Navigation Specialist

Fire Fighters Charity; United Kingdom; Hybrid; GBP 25,280 - 30,897; Full time

Benefits offered by this job

8% non-contributory pension

Supportive team environment

Commitment to diversity and inclusion

Job summary

A charitable organization in the UK seeks a Navigation and Support Officer to assist service users accessing health and wellbeing services. This full-time role involves triaging enquiries, managing support requests, and ensuring seamless referrals. Candidates should have helpline experience and a compassionate approach to support. The position allows for remote or hybrid work arrangements and offers an annual salary of £28,089 plus benefits.

Responsibilities

• Provide intake navigation and support to service users.
• Manage enquiries for health and wellbeing services.
• Triage incoming website enquiries and assess user needs.
• Prioritise cases based on urgency and complexity.
• Maintain clear communication throughout the triage process.

Skills

Experience in helplines or support lines

Compassionate support delivery

Experience with triage processes

Client interaction experience

Accurate record maintenance

Job description

A charitable organization in the UK seeks a Navigation and Support Officer to assist service users accessing health and wellbeing services. This full-time role involves triaging enquiries, managing support requests, and ensuring seamless referrals. Candidates should have helpline experience and a compassionate approach to support. The position allows for remote or hybrid work arrangements and offers an annual salary of £28,089 plus benefits.