Remote Insurance Customer Service Representative

Placements24; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Fully remote work

Health, dental and vision insurance

Paid training and development

Supportive team in insurance

Job summary

Placements24 is seeking a dedicated Remote Insurance Customer Service Representative to join our client’s fully remote support team in the United Kingdom. You will be the first point of contact for policyholders, answering inquiries, processing policy changes, and resolving issues with professionalism and efficiency.

This role offers a flexible work-from-home arrangement, a competitive salary with performance bonuses, and opportunities for training and professional development within the

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably within the insurance or financial services sector.
• Excellent communication, listening, and interpersonal skills.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with computers and various software applications, including CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information on insurance policies, coverage, premiums, and payment options.
• Process policy endorsements, changes, and cancellations accurately.
• Assist customers with billing inquiries and payment arrangements.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain accurate and detailed customer records in the CRM system.

Skills

Customer service

Communication skills

Remote work ability

Time management

Education

High school diploma

Some college or certifications

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a dedicated and friendly Remote Insurance Customer Service Representative to join their fully remote customer support team. This role is essential for providing exceptional service to policyholders, answering inquiries, processing policy changes, and resolving issues with professionalism and efficiency. You will be the first point of contact for many customers, playing a vital role in maintaining customer satisfaction and loyalty. This is an ideal opportunity for a customer-focused individual to work from home and contribute to a leading insurance provider , offering flexibility and a chance to build a rewarding career in customer care.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information on insurance policies, coverage, premiums, and payment options.
• Process policy endorsements, changes, and cancellations accurately.
• Assist customers with billing inquiries and payment arrangements.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain accurate and detailed customer records in the CRM system.

Requirements

• High school diploma or equivalent; some college or relevant certifications are a plus.
• Proven experience in a customer service role , preferably within the insurance or financial services sector.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with computers and various software applications, including CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• A calm and patient demeanor when dealing with challenging customer situations.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote work arrangement, enabling a flexible work-life balance.
• Comprehensive health, dental, and vision insurance coverage.
• Paid training and ongoing professional development opportunities.
• Opportunity to work with a supportive and collaborative team in the insurance industry .