Remote Instrument Systems Support Engineer

Cepheid; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Cepheid in the United Kingdom is hiring an Instruments Support Engineer to provide advanced product support for Cepheid’s molecular diagnostics instruments and reagents. Based in the UK and fully remote, you will resolve hardware and software issues to sustain customer satisfaction and patient outcomes.

You will report to the Senior Manager, Technical Support and collaborate with global teams. A biomedical or engineering background with 2–3 years in healthcare or medical devices is required,

Qualifications

• Bachelor’s degree in Biomedical Engineering, Engineering, Computer Science, Life Sciences or a related field.
• Experience working with medical devices or diagnostic instrumentation is advantageous.
• Strong troubleshooting skills across hardware, software, and peripherals.

Responsibilities

• Provide advanced product support via phone, email, and web for Cepheid instruments.
• Investigate and resolve complex customer issues ensuring timely resolution.
• Conduct data analysis and structured troubleshooting across instrument hardware and software.
• Support remote and on-site visits to troubleshoot complex issues.
• Share knowledge resources and mentor colleagues to improve team capabilities.

Skills

Troubleshooting hardware and software

CRM experience

Technical support

Education

Bachelor’s degree in Biomedical Engineering / related field

Tools

Salesforce.com

Job description

Cepheid in the United Kingdom is hiring an Instruments Support Engineer to provide advanced product support for Cepheid’s molecular diagnostics instruments and reagents. Based in the UK and fully remote, you will resolve hardware and software issues to sustain customer satisfaction and patient outcomes.

You will report to the Senior Manager, Technical Support and collaborate with global teams. A biomedical or engineering background with 2–3 years in healthcare or medical devices is required,