Staff Systems Support Engineer, Genomics Instruments

Illumina; Cambridge; Remote; GBP 70,000 - 104,000; Full time

Benefits offered by this job

Private medical insurance

Pension 10% company contribution

Summer shutdown

Job summary

Illumina in Cambridge (UK) is seeking a Staff Systems Support Engineer to ensure the sequencing instrument fleet is operational, reliable, and capable of supporting critical development activities. You will apply hardware, software, firmware, and systems troubleshooting to maximize instrument performance and drive innovation.

You will work with R&D teams, mentor junior staff, and communicate performance metrics and repair timelines while collaborating with global teams on upgrades and

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Bioinformatics, Physical Sciences, or a related discipline.
• Significant experience supporting complex opto-electronic systems in a commercial or R&D environment.
• Strong troubleshooting capability across integrated hardware, firmware, and software systems.
• Coding experience and hands-on experience working with Linux operating systems.
• Experience troubleshooting and diagnosing PCB-level issues.

Responsibilities

• Troubleshoot and resolve issues on sequencing instruments to support research and development activities.
• Collaborate with multidisciplinary teams to ensure instruments are fit for purpose, including implementing hardware and software modifications where required.
• Monitor instrument performance through sequencing data analysis and execute preventative maintenance and upgrade activities.
• Partner with EERD and Systems Integration teams to maintain fleet availability and operational excellence.
• Support, mentor, and provide technical guidance to junior team members.
• Develop and communicate key performance metrics, including failure analysis and Pareto reporting.
• Provide timely, clear communication to users regarding investigations, corrective actions, and repair timelines.
• Collaborate with global instrument and software development teams to support software, firmware, and hardware upgrades.
• Represent the engineering support function on project teams requiring sequencing instrument expertise.

Skills

Troubleshooting

Linux

Hardware & firmware

PCB diagnostics

Communication

Cross-functional teams

Education

Bachelor's or Master's in CS, Engineering or Physical Sciences

Tools

Jira

Confluence

Jama

Job description

Illumina in Cambridge (UK) is seeking a Staff Systems Support Engineer to ensure the sequencing instrument fleet is operational, reliable, and capable of supporting critical development activities. You will apply hardware, software, firmware, and systems troubleshooting to maximize instrument performance and drive innovation.

You will work with R&D teams, mentor junior staff, and communicate performance metrics and repair timelines while collaborating with global teams on upgrades and