Staff Systems Support Engineer - Genomics Instrumentation

Illumina; Cambourne; On-site; GBP 70,000 - 104,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions (10%)

Summer shutdown

Job summary

Illumina in Cambridge (UK) is seeking a Staff Systems Support Engineer to help keep the sequencing instrument fleet operating at the highest standards. You will work with R&D teams across hardware, software, and systems to enable innovation and reliability.

You will troubleshoot complex opto-electronic systems, engage with global teams, and mentor junior staff while delivering performance metrics and timely repairs.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Bioinformatics, Physical Sciences, or a related discipline.
• Significant experience supporting complex opto-electronic systems in a commercial or R&D environment.
• Strong troubleshooting capability across integrated hardware, firmware, and software systems.
• Coding experience with Linux operating systems.
• Experience troubleshooting and diagnosing PCB-level issues.
• Strong communication skills to convey technical concepts to diverse audiences.
• Ability to thrive in a dynamic, fast-paced environment with competing priorities.

Responsibilities

• Troubleshoot and resolve issues on sequencing instruments to support R&D activities.
• Collaborate with multidisciplinary teams to ensure instruments are fit for purpose, including hardware/software modifications.
• Monitor instrument performance through sequencing data analysis and perform maintenance and upgrades.
• Partner with EERD and Systems Integration teams to maintain fleet availability and operational excellence.
• Support and mentor junior team members with technical guidance.
• Develop and communicate KPIs, including failure analysis and Pareto reporting.
• Provide timely communication to users regarding investigations and repair timelines.
• Collaborate with global teams to support software, firmware, and hardware upgrades.
• Represent the engineering support function on project teams requiring sequencing instrument expertise.

Skills

Bachelor's/Master's degree in CS/Eng/

Extensive hardware/software experience

Troubleshooting across hardware/firmwa

Linux proficiency

PCB-level diagnostics

Strong communication

Ability to manage priorities

Education

Bachelor's degree

Master's degree

Tools

Jira

Jama

Confluence

Job description

Illumina in Cambridge (UK) is seeking a Staff Systems Support Engineer to help keep the sequencing instrument fleet operating at the highest standards. You will work with R&D teams across hardware, software, and systems to enable innovation and reliability.

You will troubleshoot complex opto-electronic systems, engage with global teams, and mentor junior staff while delivering performance metrics and timely repairs.