Remote Implementation Lead for SaaS Integrations

Olo; Moffat; Remote; GBP 60,000 - 90,000; Full time

Job summary

Olo is seeking an Implementation Manager to join its Customer Experience Team. This fully remote role supports brands across the UK, guiding complex product and platform integrations and ensuring successful outcomes through deep product knowledge and stakeholder collaboration.

You will work with Project Managers, Technical Specialists, Product Managers, Support, and Leadership to drive change, identify enhancements, and improve customer experiences across our SaaS platform.

Qualifications

• Minimum 5 years experience in customer relationship management or related project/implementation roles.
• Strong communication and stakeholder management skills.
• Familiarity with common PM practices and tools; self-motivated and deadline-oriented.

Responsibilities

• Lead product and platform integration projects with evolving objectives to successful outcomes.
• Provide advanced technical troubleshooting and cross-functional collaboration during implementations.
• Train customers on best practices and help translate product updates for customers.

Skills

Customer relationship management

Project management

Communication

Problem solving

Tools

Asana

Jira

Salesforce

Google Workspace

Zendesk

Job description

Olo is seeking an Implementation Manager to join its Customer Experience Team. This fully remote role supports brands across the UK, guiding complex product and platform integrations and ensuring successful outcomes through deep product knowledge and stakeholder collaboration.

You will work with Project Managers, Technical Specialists, Product Managers, Support, and Leadership to drive change, identify enhancements, and improve customer experiences across our SaaS platform.