Remote Housing Caseworker: Homelessness Prevention & Support

South West Recruitment Ltd; Southmoor; Remote; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Remote work

Job summary

Dorset Council's Housing Service is seeking an experienced Housing Caseworker for a remote, 12-week temporary contract. You will provide tailored housing advice, homelessness prevention, and manage a caseload of customers at risk of homelessness, targeting 37 hours per week.

Your role includes investigations, statutory decisions, arranging temporary accommodation, developing Personal Housing Plans, liaising with landlords and partner agencies, and signposting to welfare benefits.

Qualifications

• Experience in local authority housing or registered housing provider.
• Strong knowledge of housing and homelessness legislation (Housing Act 1996; Homelessness Reduction Act 2018).
• Ability to prevent homelessness using practical tools and techniques.
• Experience managing a complex caseload independently in a confidential, fast-paced environment.
• Up-to-date knowledge of welfare benefits and housing options.
• Excellent written and verbal communication; negotiation and collaboration.
• Enhanced DBS check is required.
• CIH Level 4 qualification is desirable but not essential.

Responsibilities

• Engage with customers to assess housing needs and homelessness risk.
• Develop and update Personal Housing Plans for individuals.
• Conduct thorough investigations and make informed statutory decisions.
• Liaise with landlords, attend court hearings, and source housing solutions.
• Collaborate with internal teams and external agencies to provide holistic support.
• Maintain detailed case records and ensure compliance with housing legislation.

Skills

Caseload management

Homelessness legislation

Housing options

Welfare benefits advice

Communication skills

IT skills

Education

CIH Level 4

Tools

Case management software

Microsoft Office

Job description

Dorset Council's Housing Service is seeking an experienced Housing Caseworker for a remote, 12-week temporary contract. You will provide tailored housing advice, homelessness prevention, and manage a caseload of customers at risk of homelessness, targeting 37 hours per week.

Your role includes investigations, statutory decisions, arranging temporary accommodation, developing Personal Housing Plans, liaising with landlords and partner agencies, and signposting to welfare benefits.