Remote Help Topic Categorization Specialist

Hrs Talent Solutions; High Wycombe; Remote; GBP 40,000 - 42,000; Full time

Job summary

Hrs Talent Solutions is seeking a remote Help Topic Category Assistant to support UK users. The role focuses on navigation and findability, reviewing help articles and ensuring correct topic labels align with an approved guide.

You will identify the main task of articles, apply the proper category, and flag cross-topic items for content owners. The position offers flexible hours and a remote setup suitable for home office work.

Qualifications

• Experience assisting customers and guiding users through online content.
• Ability to interpret site structure and category labels clearly.
• Comfort with remote work and online communication.
• Strong attention to detail and follow-through.

Responsibilities

• Review help articles and verify their primary topic matches the approved classification.
• Update a category when the guide supports it, or flag when multiple topics fit.
• Record before-and-after category changes for auditing.
• Ensure moved articles remain accessible through navigation paths.
• Collaborate with content owners and document any gaps or questions.

Skills

Customer service

Website navigation

Remote work

Job description

Hrs Talent Solutions is seeking a remote Help Topic Category Assistant to support UK users. The role focuses on navigation and findability, reviewing help articles and ensuring correct topic labels align with an approved guide.

You will identify the main task of articles, apply the proper category, and flag cross-topic items for content owners. The position offers flexible hours and a remote setup suitable for home office work.