Remote Healthcare Integration Support Specialist

Dedalus

Leeds

Hybrid

GBP 45,000 - 60,000

Full time

6 days ago

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Job summary

Dedalus in Leeds is seeking an Integration Support Analyst to join our Support Team, working with Systems Integration deployment staff and clients to support the integration engine platform and interoperability solutions.

You will diagnose and resolve integration incidents, perform root cause analysis, maintain documentation, and participate in out-of-hours support and ITIL-aligned processes to continuously improve service delivery.

Qualifications

Experience in a Customer Support role in healthcare IT.
Experience providing Application Support Services in a functional/technical capacity.
Understanding of application support processes.
Excellent troubleshooting skills.
Ability to build rapport with internal and external stakeholders.
Excellent attention to detail.

Responsibilities

Provide remote incident resolution and problem management via the Dedalus Service Management System.
Proactively manage and resolve assigned integration incidents to restore service efficiently while meeting SLAs.
Perform troubleshooting, root cause analysis and contribute to continuous improvement activities.
Maintain accurate integration support documentation and status updates in service management systems.
Participate in out-of-hours support on a rotational basis and support ITIL-aligned processes.