Remote Group Account Director: Client Growth & Success

your Jared; United Kingdom; Remote; GBP 63,000 - 74,000; Full time

Benefits offered by this job

20 vacation days annually

Bank Holidays

Emergency sick leave

Job summary

Advantage HQ is seeking a Group Account Director to lead the Client Success function and shape the account management department. This senior role oversees performance, structure, and development, acting as a strategic bridge among clients, account management, project management, media buying, creative, and leadership teams to drive profitable growth.

You will build and mentor a high-performing team, implement scalable systems, and balance client satisfaction with commercial performance in a

Qualifications

• 5+ years in account management or agency leadership.
• Proven leadership of cross-functional teams.
• Fluent English.

Responsibilities

• Lead and oversee the entire Account Management and Client Success department.
• Mentor Account Managers across multiple client pods.
• Develop frameworks and standards for client communication, retention and growth.
• Ensure consistent client experience and service delivery across all accounts.
• Support hiring, onboarding, performance reviews and training for Account Managers.
• Establish accountability systems and KPIs for the Client Success team.
• Oversee a portfolio of high-value client accounts and strategic calls/escals.

Skills

Account leadership

Performance marketing

Team management

DTC ecommerce

Client relationships

Strategic thinking

Communication

Tools

Reporting dashboards

PM software

Job description

Advantage HQ is seeking a Group Account Director to lead the Client Success function and shape the account management department. This senior role oversees performance, structure, and development, acting as a strategic bridge among clients, account management, project management, media buying, creative, and leadership teams to drive profitable growth.

You will build and mentor a high-performing team, implement scalable systems, and balance client satisfaction with commercial performance in a