Remote Global Support Engineering Lead

Fingerprint; Greater London; Remote; GBP 90,000 - 120,000; Full time

Job summary

Fingerprint is seeking an experienced Support Engineer Team Lead based in Europe to lead and mentor a global team of Support Engineers. This role blends hands-on technical work with operational leadership for a distributed, remote team focused on fraud detection and developer‑facing products.

You will partner with Support, Customer Success, Engineering, and Product to resolve complex issues, improve tooling and workflows, and deliver fast, empathetic customer experiences across time zones.

Qualifications

• 5-8 years of technical support, solutions engineering, or related experience in a SaaS, security, or developer-focused environment.
• 2-4+ years of experience leading or managing global technical support teams, ideally across EMEA, APAC, and North America.
• Strong JavaScript expertise, including debugging, browser behavior, and API usage.

Responsibilities

• Lead, coach, and develop a global team of Support Engineers across multiple time zones.
• Own queue management, workload distribution, and process improvements to scale the team.
• Coordinate with Engineering, Product, and Customer Success to drive root-cause analysis and customer satisfaction.

Skills

JavaScript

Leadership

Cross-functional

REST APIs

Education

Bachelor's degree

Tools

Zendesk

Jira

Linear

Job description

Fingerprint is seeking an experienced Support Engineer Team Lead based in Europe to lead and mentor a global team of Support Engineers. This role blends hands-on technical work with operational leadership for a distributed, remote team focused on fraud detection and developer‑facing products.

You will partner with Support, Customer Success, Engineering, and Product to resolve complex issues, improve tooling and workflows, and deliver fast, empathetic customer experiences across time zones.