Remote Fix Technician

Northumbria Healthcare NHS Foundation Trust; Salford; Remote; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking NHS trust as a member of the Service Desk team, dedicated to minimizing operational downtime due to IT incidents. This role emphasizes exceptional customer service and analytical skills to ensure that colleagues have seamless access to IT services. As part of a large organization, you will contribute to a culture of safety and improvement, helping to deliver high standards of care to over one million people in Greater Manchester. Enjoy a competitive benefits package and flexible working opportunities that promote a healthy work-life balance while making a meaningful impact in the healthcare sector.

Benefits

Flexible working opportunities

Annual leave allowance

Protected hours for health and wellbeing activities

Qualifications

• Experience managing IT issues related to system accounts, applications, and hardware.
• Strong analytical skills to drive continual improvement.

Responsibilities

• Minimise lost clinical and operational time due to IT incidents.
• Ensure quick resolution of IT service access issues for colleagues.

Skills

IT issue management

Customer service

Analytical skills

Job description

The NCA Service Desk team have a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment. As a member of this team you'll need a relentless focus on customers’ needs and an analytical approach to incident management.

As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment. Having a singular focus on making sure that we are doing everything possible to get colleagues back up and running quickly and simply whenever and wherever anything goes wrong.

We are looking for someone who has experience managing IT issues, including system accounts, applications and hardware and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs.

By joining the NCA group, you’ll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.