Remote-First Product Support Specialist

Fieldguide; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Fieldguide is hiring a Product Support Representative to join our remote-first team. You will support customers, troubleshoot platform issues, and guide users through features to maximize ROI. This role requires 1–3 years in customer-facing technical support and a proactive, adaptable mindset.

You'll collaborate across Engineering, Product and Design, contribute to knowledge base updates, and help drive adoption during onboarding. Working hours are 9am–6pm GMT.

Qualifications

• 1–3 years of customer support experience and 1–3 years in a customer-facing technical role.
• Startup or scale-up experience with wearing multiple hats and working with limited documentation.
• Bias towards action with ownership of projects end-to-end.
• Adaptable to changing processes and customer needs.
• Nice to have merge tags in Microsoft Office integrations.

Responsibilities

• Build trust with customers; respond quickly and accurately to requests with a positive attitude.
• Provide technical support and troubleshoot issues related to the Fieldguide platform.
• Guide customers through features and best practices to maximize value.
• Act as the liaison between customers and Fieldguide’s Engineering, Product and Design teams.
• Assist onboarding and retention through database setup and template creation.
• Maintain and update online help resources, FAQs, and self-service documentation.

Skills

Customer support

Technical support

Team collaboration

Tools

Microsoft Office

Job description

Fieldguide is hiring a Product Support Representative to join our remote-first team. You will support customers, troubleshoot platform issues, and guide users through features to maximize ROI. This role requires 1–3 years in customer-facing technical support and a proactive, adaptable mindset.

You'll collaborate across Engineering, Product and Design, contribute to knowledge base updates, and help drive adoption during onboarding. Working hours are 9am–6pm GMT.