Remote-First Global IT & Endpoint Support Engineer

Zone-; United Kingdom; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Remote-first globally distributed team

Job summary

Zone & Company Software Consulting LLC ("Zone") is seeking a Systems & Support Engineer to join our remote-first IT team. You will provide front-line technical support across Windows and macOS, manage device provisioning, identity platforms, and cloud infrastructure, and help optimize processes with automation.

Ideal candidates have 5+ years in global SaaS IT support, strong troubleshooting, and experience with Intune, Jamf, Okta, Entra ID, Google Workspace, Microsoft 365, AWS, and Azure.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent experience).
• 5+ years of experience in IT support, systems administration, or a similar role, ideally within a global or remote-first SaaS organization.
• Strong troubleshooting experience across both Windows and macOS environments.
• Hands-on expertise with Microsoft Intune, Jamf, Okta, and/or Microsoft Entra ID.
• Experience administering enterprise productivity platforms such as Google Workspace and Microsoft 365.
• Working knowledge of AWS and/or Azure, with experience supporting cloud-based infrastructure.
• Experience writing automation scripts or improving IT processes through automation.
• Excellent communication skills and a customer-first approach to technical support.
• Strong organizational skills with the ability to manage multiple priorities across global time zones.
• A proactive mindset, curiosity to learn new technologies, and a commitment to continuous improvement.
• An understanding of security best practices, including least privilege, MFA, and compliance requirements such as GDPR.

Responsibilities

• Provide L1 and L2 technical support to employees across Windows and macOS environments via ticketing systems, chat, and video calls.
• Own the lifecycle of EMEA support requests, ensuring timely resolution and smooth handovers with global IT teams.
• Deliver a seamless onboarding and offboarding experience, including device provisioning, access management, and equipment recovery.
• Manage and secure corporate endpoints using Microsoft Intune and Jamf.
• Administer identity and collaboration platforms including Okta, Entra ID, Google Workspace, Microsoft 365, and Slack.
• Support and help maintain cloud infrastructure across AWS and Azure environments.
• Build automation scripts and self-service workflows to improve operational efficiency.
• Manage IT hardware, software licensing, asset tracking, procurement, and global shipping logistics.
• Partner with Security and Compliance teams on vulnerability management, endpoint security, access governance, and audit readiness.
• Monitor systems and infrastructure, troubleshoot recurring issues, and implement long-term improvements.
• Create and maintain technical documentation and internal knowledge resources.
• Evaluate new technologies and work with external vendors to support business needs.

Job description

Zone & Company Software Consulting LLC ("Zone") is seeking a Systems & Support Engineer to join our remote-first IT team. You will provide front-line technical support across Windows and macOS, manage device provisioning, identity platforms, and cloud infrastructure, and help optimize processes with automation.

Ideal candidates have 5+ years in global SaaS IT support, strong troubleshooting, and experience with Intune, Jamf, Okta, Entra ID, Google Workspace, Microsoft 365, AWS, and Azure.