Remote Family Travel Concierge

xperiencexscapetravels; Glasgow; Remote; GBP 27,000 - 39,000; Full time

Benefits offered by this job

Remote work

Travel perks

Training & support

Team environment

Job summary

Xperience Xscape Travels USA seeks a Family Adventure Consultant to guide clients from trip planning to safe return home. You will coordinate travel arrangements, answer questions, manage updates, and resolve any challenges with professionalism and care.

Based in Georgia, we deliver personalized service to travelers nationwide. This remote role offers flexibility, exclusive travel perks, ongoing training, and the opportunity to help families create lasting memories.

Qualifications

• Excellent written and verbal communication.
• Experience in customer service, preferably travel-related.
• Strong attention to detail and organizational abilities.
• Tech-savvy and quick to learn new booking tools.
• Passion for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support bookings: modifications, cancellations, and special requests.
• Provide up-to-date information on destinations and agency processes.
• Follow up with clients to confirm plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Proactive mindset

Tech-savvy

Travel enthusiasm

Tools

Booking tools

Job description

Xperience Xscape Travels USA seeks a Family Adventure Consultant to guide clients from trip planning to safe return home. You will coordinate travel arrangements, answer questions, manage updates, and resolve any challenges with professionalism and care.

Based in Georgia, we deliver personalized service to travelers nationwide. This remote role offers flexibility, exclusive travel perks, ongoing training, and the opportunity to help families create lasting memories.