Remote Travel Concierge & Appointment Specialist

xperiencexscapetravels; Manchester; Remote; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks and discounts

Professional growth

Supportive team

Community of travelers

Job summary

Xperience Xscape Travels USA, based in Georgia, is seeking a Remote Appointment Setter to guide clients through their travel planning and post-trip support. You will respond to inquiries, manage updates, and help with bookings, cancellations, and special requests while delivering high-quality, attentive service.

The role emphasizes clear communication, empathy, and the ability to learn new booking tools quickly, with a flexible remote schedule and ongoing training from a dedicated team.

Qualifications

• Experience in customer service, preferably travel-related.
• Strong written and verbal communication.
• Attention to detail and proactive approach.
• Ability to learn new booking systems quickly.

Responsibilities

• Respond to client inquiries across channels.
• Assist with booking modifications and cancellations.
• Provide up-to-date information on destinations and processes.
• Follow up to confirm travel plans and collect feedback.
• Address concerns with empathy and efficiency.

Skills

Clear communication

Customer service

Detail oriented

Proactive mindset

Tech-savvy

Travel enthusiasm

Tools

Booking tools

CRM systems

Job description

Xperience Xscape Travels USA, based in Georgia, is seeking a Remote Appointment Setter to guide clients through their travel planning and post-trip support. You will respond to inquiries, manage updates, and help with bookings, cancellations, and special requests while delivering high-quality, attentive service.

The role emphasizes clear communication, empathy, and the ability to learn new booking tools quickly, with a flexible remote schedule and ongoing training from a dedicated team.