Family Adventure Consultant

xperiencexscapetravels; Glasgow; Remote; GBP 27,000 - 39,000; Full time

Benefits offered by this job

Remote work

Travel perks

Training & support

Team environment

Job summary

Xperience Xscape Travels USA seeks a Family Adventure Consultant to guide clients from trip planning to safe return home. You will coordinate travel arrangements, answer questions, manage updates, and resolve any challenges with professionalism and care.

Based in Georgia, we deliver personalized service to travelers nationwide. This remote role offers flexibility, exclusive travel perks, ongoing training, and the opportunity to help families create lasting memories.

Qualifications

• Excellent written and verbal communication.
• Experience in customer service, preferably travel-related.
• Strong attention to detail and organizational abilities.
• Tech-savvy and quick to learn new booking tools.
• Passion for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support bookings: modifications, cancellations, and special requests.
• Provide up-to-date information on destinations and agency processes.
• Follow up with clients to confirm plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Proactive mindset

Tech-savvy

Travel enthusiasm

Tools

Booking tools

Job description

Job Description:

As a Family Adventure Consultant you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Xperience Xscape Travels USA, based in Georgia, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What Were Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.