Remote Facilities Request Coordinator

Hrstalentsolutions; Halifax; Remote; GBP 53,000 - 57,000; Full time

Job summary

Hrstalentsolutions invites applications for an Office Facilities Request Coordinator. The role is remote, handling facilities messages, recording issues, and routing them to approved site or maintenance contacts. You will not diagnose faults or authorize contractors.

The position supports both part-time (pro rata) and full-time schedules, with a salary range of £53,000–£57,000 per year for full-time. Training on escalation processes will be provided.

Qualifications

• Previous facilities experience is a plus but not essential.
• Employer will train you on its escalation map.

Responsibilities

• Record facilities issues and pass to approved site or maintenance contact.
• Create or update online tickets under the correct location for ordinary requests.
• Check for existing tickets to avoid duplicates and keep each room separate if needed.
• Send acknowledgment to the reporter, identify next steps and avoid promising a repair date without confirmation.
• Update the reporter if the owner provides an authorised status and close tickets once completion is confirmed.
• Maintain a clear communication trail and ensure the queue remains accurate and up to date.

Job description

Hrstalentsolutions invites applications for an Office Facilities Request Coordinator. The role is remote, handling facilities messages, recording issues, and routing them to approved site or maintenance contacts. You will not diagnose faults or authorize contractors.

The position supports both part-time (pro rata) and full-time schedules, with a salary range of £53,000–£57,000 per year for full-time. Training on escalation processes will be provided.