Remote EV Charge Installations Planner

Pod Point; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

UnMind wellbeing

Podpoint Charger

Discounted energy tariff

Hybrid working

Work abroad 20 days

Family discount

25 days holiday

Parental leave

Pension 4.5% matched

Eyecare

Life insurance

Virtual GP

Employee assistance

Mortgage advice

Gym memberships

Cycle2Work

Job summary

Pod Point is seeking a Home Charge Coordinator to support our remote operations in the UK. You’ll plan and schedule domestic EV charger installations, coordinate with installers, and ensure excellent customer experiences while keeping timelines and resources efficient.

In this role you’ll build strong relationships with customers and installers, balancing multiple projects, handling enquiries, and contributing to Pod Point’s mission in the EV charging space.

Qualifications

• Experience balancing and prioritising multiple projects.
• Calm under pressure with quick decisions to solve problems.
• Technically minded and able to pick up electrical jargon and systems.
• Great at building relationships with customers and internal stakeholders.
• Comfortable working with numbers and data.

Responsibilities

• Plan & Schedule Charge point Installations - Responsible for planning and coordinating multiple domestic charge point installations across your designated region simultaneously.
• Maintain customer satisfaction by delivering a positive customer experience - Proactively communicate changes with customers, offering reassurance and reliable timelines.
• Efficiently respond to phone calls with Domestic Operation enquiries - Act as the first point of contact for all domestic operations calls.
• Build and maintain relationships with the installers in your area - Collaborate to maximise capacity, optimise route planning, and reduce travel times.

Job description

Pod Point is seeking a Home Charge Coordinator to support our remote operations in the UK. You’ll plan and schedule domestic EV charger installations, coordinate with installers, and ensure excellent customer experiences while keeping timelines and resources efficient.

In this role you’ll build strong relationships with customers and installers, balancing multiple projects, handling enquiries, and contributing to Pod Point’s mission in the EV charging space.