Enterprise CSM: DX Platform (Remote)

Atlassian; Greater London; Hybrid; GBP 60,000 - 95,000; Full time

Benefits offered by this job

Commissions

Equity

Health & wellbeing resources

Job summary

At Atlassian, we value a strong Customer Success professional who can drive adoption and renewals within enterprise customers. You’ll partner with DX’s Enterprise clients to lead implementations, drive program success, and ensure alignment between product capabilities and business outcomes.

You will collaborate with ProServ, Sales, Support, and Solutions Engineering to deliver proactive, strategic guidance. This role offers a flexible work setup and opportunities for advancing customer impact.

Qualifications

• Experience in customer success or technical account management in enterprise settings.
• Strong ability to manage long-cycle strategic accounts.
• Excellent communication and relationship-building across senior stakeholders.

Responsibilities

• Become a product expert and master of the Customer Success process.
• Own the full customer lifecycle from implementation to renewal.
• Coordinate internal teams to support customers (ProServ, Sales, Support, Solutions Engineering).
• Create and maintain a customer success plan and track initiatives.
• Meet targets for renewals and growth, forecasting renewals.
• Identify renewal challenges and drive high renewal rates.
• Drive adoption and align DX with customer business goals.
• Lead executive discussions according to account strategy.
• Identify expansion opportunities and potential use cases for DX.

Skills

Customer success management

Technical account management

Management consulting

Account director experience

Enterprise space experience

Job description

At Atlassian, we value a strong Customer Success professional who can drive adoption and renewals within enterprise customers. You’ll partner with DX’s Enterprise clients to lead implementations, drive program success, and ensure alignment between product capabilities and business outcomes.

You will collaborate with ProServ, Sales, Support, and Solutions Engineering to deliver proactive, strategic guidance. This role offers a flexible work setup and opportunities for advancing customer impact.