Remote Emergency Travel Crisis Team Lead

Corporate Traveller; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Exclusive Travel Discounts

Career Development

Vibrant Culture & Social Perks

Active Hour

Health Cash Plan

Wellbeing Challenges

Financial Wellbeing Support

Share options & pension

Job summary

Corporate Traveller, part of Flight Centre Travel Group, UK, seeks a Team Manager - Emergency Assist to lead a world-class crisis support function 24/7. You will develop the Emergency Assist team, optimise performance and ensure duty of care for travellers across incidents.

The role requires substantial business travel experience, familiarity with GDS systems such as Amadeus, and a track record in managing shift-based operations.

Qualifications

• Minimum 3 years’ business travel experience, including 1 year at Senior Business Travel Consultant level.
• GDS experience, Amadeus preferred but not essential.
• Extensive travel industry, product and fares knowledge.
• Experience in 24/7 or shift-based operations.
• Exposure to crisis, emergency or duty-of-care processes.

Responsibilities

• Lead and develop the Emergency Assist team to deliver market-leading crisis support.
• Own day-to-day leadership of consultants monitoring crises and responding to incidents.
• Act as escalation point for major incidents and ensure duty-of-care.
• Align with company philosophies and standard systems to run a profitable function.

Job description

Corporate Traveller, part of Flight Centre Travel Group, UK, seeks a Team Manager - Emergency Assist to lead a world-class crisis support function 24/7. You will develop the Emergency Assist team, optimise performance and ensure duty of care for travellers across incidents.

The role requires substantial business travel experience, familiarity with GDS systems such as Amadeus, and a track record in managing shift-based operations.