Remote Edge Hosting Transformation Lead

CBS Butler; Liverpool City Region; Remote; GBP 89,000 - 92,000; Full time

Job summary

You will lead a senior, hands-on consultancy effort across technology, architecture, security, engineering, operations and business stakeholders to build a scalable service that can be deployed across multiple factory sites and domains. The position demands strong governance, decision rights and transition to permanent product teams.

Qualifications

• Significant experience establishing or transforming enterprise infrastructure, hybrid-cloud, platform or edge services within complex organisations.
• Strong expertise in service design, target operating models, governance frameworks, service ownership and operational readiness.
• Experience implementing IT service management disciplines, including service transition, incident and problem management, life cycle management and service acceptance.
• Broad understanding of modern infrastructure technologies, including virtualisation/HCI, Kubernetes, networking, cyber security, observability and distributed infrastructure.
• Proven experience leading cross-functional initiatives involving architecture, engineering, operations, security and business stakeholders.
• Experience developing service catalogues, consumption models and standardised infrastructure service offerings.
• Strong commercial awareness, with the ability to align service design to funding, demand and delivery requirements.
• Excellent stakeholder engagement, facilitation, documentation and executive communication skills.
• A pragmatic, outcome-focused approach, with the ability to move from strategy and design through to implementation and transition.

Responsibilities

• Define the end-to-end Edge Hosting service, including scope, service boundaries, customer proposition, service catalogue and consumption model.
• Develop the target operating model, roles and responsibilities (RACI), governance forums, decision rights and escalation processes.
• Establish a repeatable factory onboarding and deployment life cycle, covering demand intake, site readiness, design assurance, build, transition and service acceptance.
• Define service management processes for capacity planning, patching, life cycle management, resilience, backup, incident and problem management, and operational support.
• Work with architecture and engineering teams to translate technical designs into standardised service offerings for different edge deployment requirements.
• Establish governance, operational controls, service KPIs, SLAs and reporting to monitor performance and service maturity.
• Shape the commercial and consumption model so factories and business units can access and consume edge services consistently.
• Align Technology Foundation, product domains, architecture, cyber security and operations around a common service model.
• Identify gaps in service ownership, operational readiness and delivery processes, developing practical plans to address them.
• Lead knowledge transfer, capability development and transition into permanent product and service teams.
• Develop a clear capability roadmap to improve service maturity, scalability and long-term sustainability.

Skills

Edge hosting

Governance

Service design

Stakeholder engagement

IT service management

Kubernetes

Cyber security

Distributed infrastructure

Tools

ServiceNow

Azure Local

VMware

Kubernetes

Job description

You will lead a senior, hands-on consultancy effort across technology, architecture, security, engineering, operations and business stakeholders to build a scalable service that can be deployed across multiple factory sites and domains. The position demands strong governance, decision rights and transition to permanent product teams.