Edge Hosting Service Design & TOM Lead

Access Computer Consulting; West Kirby; Hybrid; GBP 111,000 - 119,000; Full time

Job summary

Access Computer Consulting seeks a senior Infrastructure Service Design & Operating Model Consultant to establish a new Edge Hosting service within a global manufacturing organisation. The role focuses on turning the technical platform into a fully defined, governed and operational service across multiple factories.

This is a senior service-design and transformation position, not hands-on engineering. 6-month contract with £600-£645/day Inside IR35, UK hybrid working.

Qualifications

• Senior service-design experience in infrastructure hosting or hybrid/private cloud environments.
• Proven ability to define TOMs, governance structures and RACI matrices.
• Experience creating service catalogs, boundaries and consumption models.
• Strong knowledge of onboarding, deployment and service-acceptance processes.
• Experience establishing SLAs, KPIs, controls and reporting.
• ITIL service management expertise with capacity and resilience planning.

Responsibilities

• Establish enterprise infrastructure hosting and governance across sites.
• Define TOMs, service ownership and accountability structures.
• Create repeatable onboarding, deployment and acceptance processes.
• Set up SLAs, KPIs and operational reporting for the new service.
• Coordinate architecture, security, operations and business stakeholders.
• Transition service ownership into permanent operations teams.

Skills

Enterprise infra

TOM governance

Service catalogues

Onboarding processes

SLAs & KPIs

ITIL service Mgmt

Stakeholder coordination

Transition to ops

Job description

Access Computer Consulting seeks a senior Infrastructure Service Design & Operating Model Consultant to establish a new Edge Hosting service within a global manufacturing organisation. The role focuses on turning the technical platform into a fully defined, governed and operational service across multiple factories.

This is a senior service-design and transformation position, not hands-on engineering. 6-month contract with £600-£645/day Inside IR35, UK hybrid working.