Infrastructure Service Design Consultant - Edge Hosting

Access Computer Consulting; West Kirby; Hybrid; GBP 111,000 - 119,000; Full time

Job summary

Access Computer Consulting seeks a senior Infrastructure Service Design & Operating Model Consultant to establish a new Edge Hosting service within a global manufacturing organisation. The role focuses on turning the technical platform into a fully defined, governed and operational service across multiple factories.

This is a senior service-design and transformation position, not hands-on engineering. 6-month contract with £600-£645/day Inside IR35, UK hybrid working.

Qualifications

• Senior service-design experience in infrastructure hosting or hybrid/private cloud environments.
• Proven ability to define TOMs, governance structures and RACI matrices.
• Experience creating service catalogs, boundaries and consumption models.
• Strong knowledge of onboarding, deployment and service-acceptance processes.
• Experience establishing SLAs, KPIs, controls and reporting.
• ITIL service management expertise with capacity and resilience planning.

Responsibilities

• Establish enterprise infrastructure hosting and governance across sites.
• Define TOMs, service ownership and accountability structures.
• Create repeatable onboarding, deployment and acceptance processes.
• Set up SLAs, KPIs and operational reporting for the new service.
• Coordinate architecture, security, operations and business stakeholders.
• Transition service ownership into permanent operations teams.

Skills

Enterprise infra

TOM governance

Service catalogues

Onboarding processes

SLAs & KPIs

ITIL service Mgmt

Stakeholder coordination

Transition to ops

Job description

Infrastructure Service Design & Operating Model Consultant - Edge Hosting

£600-£645/day | Inside IR35 | 6 months | UK Hybrid

We are recruiting for a senior Infrastructure Service Design / Operating Model Consultant to establish a new Edge Hosting service within a global manufacturing organisation.

The programme is introducing standardised infrastructure hosting across multiple factories. The requirement is to turn the technical platform into a fully defined, governed and operational service that can be adopted consistently across the business.

This is a senior service-design and transformation role, rather than a hands-on infrastructure engineering position.

Key experience:

• Establishing enterprise infrastructure, private-cloud or hybrid-cloud services
• Defining Target Operating Models (TOM), service ownership, governance and RACI
• Creating service catalogues, service boundaries and consumption models
• Designing repeatable onboarding, deployment and service-acceptance processes
• Establishing SLAs, KPIs, operational controls and reporting
• ITIL service management, capacity, lifecycle, resilience and support arrangements
• Coordinating architecture, engineering, security, operations and business stakeholders
• Transitioning service ownership into permanent operational teams

A broad understanding of infrastructure hosting, virtualisation, cloud, networking and distributed platforms is required.

Experience of manufacturing IT/OT, Edge Hosting, SIAM, ServiceNow or global multi-site infrastructure programmes would be advantageous.

The successful consultant will be responsible for establishing a sustainable service and operating model that permanent teams can manage and develop independently.

Contract: 6 months, £600-£645/day, Inside IR35 via umbrella.

Location: UK hybrid, with customer-site engagement as required.