Remote Early Help SEND Advisor - Family Support Liaison

Norfolk County Council; Norwich; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Health and Wellbeing services incl. GP

Flexible working: flexi-time, part‑ime

Norfolk Rewards discounts

Blue Light Card for Fire Service and S

Relocation expenses (where applicable)

Expense advances for work travel

LGPS with employer contribution

Car lease scheme

Refer a friend bonus

Job summary

Norfolk County Council's Children’s Services is hiring an Early Help SEND Advisor based at County Hall, Norwich. The role involves triaging requests, providing information and guidance by phone and email, and working with families to identify the right support for SEND and inclusion.

The post requires strong communication skills, accuracy in case recording, and the ability to liaise with partners. The job offers a supportive team, induction, and opportunities for development; a generous benefits

Qualifications

• Experience in triaging and providing information, advice and guidance.
• Excellent verbal and written communication skills with accurate case recording.
• Ability to liaise with services, families and partners to coordinate support.

Responsibilities

• Triaging requests for support and providing telephone/email responses.
• Liaising with internal and external partners to coordinate appropriate help.
• Recording cases accurately and following established processes.

Skills

Verbal communication

Written communication

Adaptability

Case recording

Tools

CRM systems

Job description

Norfolk County Council's Children’s Services is hiring an Early Help SEND Advisor based at County Hall, Norwich. The role involves triaging requests, providing information and guidance by phone and email, and working with families to identify the right support for SEND and inclusion.

The post requires strong communication skills, accuracy in case recording, and the ability to liaise with partners. The job offers a supportive team, induction, and opportunities for development; a generous benefits