Early Help Advisor (SISL)

Norfolk County Council; Norwich; Sur place; GBP 33 000 - 35 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Generous holiday entitlement

Health and Wellbeing services incl. GP

Flexible working: flexi-time, part‑ime

Norfolk Rewards discounts

Blue Light Card for Fire Service and S

Relocation expenses (where applicable)

Expense advances for work travel

LGPS with employer contribution

Car lease scheme

Refer a friend bonus

Résumé du poste

Norfolk County Council's Children’s Services is hiring an Early Help SEND Advisor based at County Hall, Norwich. The role involves triaging requests, providing information and guidance by phone and email, and working with families to identify the right support for SEND and inclusion.

The post requires strong communication skills, accuracy in case recording, and the ability to liaise with partners. The job offers a supportive team, induction, and opportunities for development; a generous benefits

Qualifications

• Experience in triaging and providing information, advice and guidance.
• Excellent verbal and written communication skills with accurate case recording.
• Ability to liaise with services, families and partners to coordinate support.

Responsabilités

• Triaging requests for support and providing telephone/email responses.
• Liaising with internal and external partners to coordinate appropriate help.
• Recording cases accurately and following established processes.

Connaissances

Verbal communication

Written communication

Adaptability

Case recording

Outils

CRM systems

Description du poste

Job Description

Early Help Adviser (SEND) | 11481 | Permanent Contract | 37 hours per week | £33,119 to £34,811 per annum | Grade G | County Hall, Norwich

Children's Services are seeking to recruit Early Help SEND Advisors based in the Partner & Community SEND and Inclusion Support Line Team.

Are you patient and compassionate and able to listen and be curious?

We need Early Help SEND Advisors who can liaise with services, families, and their networks to be the first step towards identifying the most appropriate support. The work can be complex, and no contact will be the same so being adaptable and flexible is key to the role.

As an Early Help SEND Advisor, you will be triaging, providing information, advice and guidance on a wide range of services. Providing telephone responses, managing requests for support, as well as liaising with internal and external partners to support families ensuring the right support from the right source is provided to meet the family's needs around Special Education Needs and Inclusion.

The role is office based through telephone and email communication, so experience of communicating verbally and in writing is essential. There is need for accurate case recording so the ability to follow process and use computer packages will be needed alongside excellent communication skills which will be essential to the role.

In return the team offers a supportive working environment with an excellent induction package, peer support and training.

We're committed to continuous professional development and offer benefits such as Norfolk Rewards - a scheme offering discounts on everyday purchases.

It's your time to be part of our journey!

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely with our extended teams.

Appointment will be subject to a satisfactory Enhanced Disclosure and Barring Service check to assess the suitability of candidates to work with children or other vulnerable groups. Appointment will be subject to Police vetting.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 21 October 2026 at 23:55

All other applicants closing date: 22 October 2026 at 23:55