Remote Dynamics 365 CE Support Consultant – Power Platform

Burton Recruitment Limited; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance

Equipment for home-working setup

2 paid volunteering days per year

Remote/home-based role

Job summary

Microsoft Solutions Partner seeks a Microsoft Dynamics 365 CE Support Consultant to join its Customer Services team. This fully remote role supports a growing international client base across Dynamics 365 CE and the Microsoft Power Platform, with responsibilities from initial enquiry to resolution.

You will provide high-quality functional and technical support, collaborating with customers and internal teams to ensure issues are thoroughly investigated and resolved within SLAs, delivering value

Qualifications

• Experience with Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Power Pages.
• Previous experience within a support or consultancy environment.
• Strong customer-facing and communication skills.
• Experience delivering training or supporting users.
• Good understanding of the Microsoft 365 ecosystem.
• Strong troubleshooting and investigative skills.
• Experience working to SLAs and managing multiple support cases.

Responsibilities

• Respond to customer support queries via telephone, email and online support systems.
• Investigate Dynamics 365 CE and Power Platform issues.
• Manage support cases from initial enquiry through to resolution.
• Ensure cases are progressed and resolved within agreed SLAs.
• Liaise with internal Professional Services teams and third-party suppliers.
• Keep customers updated throughout the support process.
• Prioritise and manage your own support workload.
• Produce KPI and support reporting for management.
• Help customers maximise the value of their Microsoft technology.

Skills

Microsoft Power Platform

Power Apps

Power Automate

Power BI

Power Pages

Microsoft 365

Customer-facing

Troubleshooting

SLAs

Job description

Microsoft Solutions Partner seeks a Microsoft Dynamics 365 CE Support Consultant to join its Customer Services team. This fully remote role supports a growing international client base across Dynamics 365 CE and the Microsoft Power Platform, with responsibilities from initial enquiry to resolution.

You will provide high-quality functional and technical support, collaborating with customers and internal teams to ensure issues are thoroughly investigated and resolved within SLAs, delivering value