D365 Functional Consultant

Lorien; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

Lorien is seeking an experienced D365 Functional Consultant / Solution Architect to own a business-critical Microsoft Dynamics 365 CE CRM environment from Kensington. The role focuses on stability, performance and future migration readiness, acting as the senior escalation point for live CRM services and coordinating with ICT teams, suppliers and internal stakeholders.

The candidate will document configurations, manage incidents, and lead migration readiness activities while ensuring security,

Qualifications

• Significant hands-on experience supporting and administering Microsoft Dynamics 365 Customer Engagement (CE) in live environments.
• Strong knowledge of Dataverse, Power Platform and integration patterns.
• Experience with issue resolution, incident and change management for CRM platforms.

Responsibilities

• Lead the support and maintenance of a live Dynamics 365 CE and Power Platform environment.
• Manage incidents, problems, changes, releases and operational dependencies across the CRM service.
• Investigate and resolve complex Dynamics 365 CE, Power Platform, integration and data performance issues.
• Act as a senior escalation point for business-critical CRM issues and stakeholders.

Skills

Dynamics 365 CE

Power Platform

Dataverse

Azure Functions

Azure Service Bus

Azure DevOps

Stakeholder management

CRM troubleshooting

Tools

Azure DevOps

Job description

Location: Kensington - Onsite working 2/3 days a week

IR35 Determination: Inside of IR35

We are seeking an experienced D365 Functional Consultant / Solution Architect to take ownership of a business-critical Microsoft Dynamics 365 CRM environment. This is a key role focused on maintaining the stability, performance and operational effectiveness of the current Dynamics 365 Customer Engagement (CE) platform, while supporting the organisation's future CRM migration strategy.

The successful candidate will act as the senior escalation point for the live CRM service, working closely with ICT teams, suppliers and stakeholders to resolve complex issues, drive service improvements and ensure the platform remains secure, supported and fit for purpose.

Key Responsibilities

• Lead the support and maintenance of a live Microsoft Dynamics 5 CE and Power Platform environment.
• Manage incidents, problems, changes, releases and operational dependencies across the CRM service.
• Investigate and resolve complex Dynamics 5, Power Platform, integration, data and performance issues.
• Act as a trusted senior escalation point for business-critical CRM issues.
• Document CRM configurations, integrations, business processes and support arrangements.
• Coordinate suppliers, developers and internal teams to maintain service continuity.
• Support CRM migration readiness activities, including process mapping, data quality reviews, integration analysis and transition planning.
• Provide clear reporting on service performance, risks, technical debt and migration readiness.
• Significant hands-on experience supporting and administering Microsoft Dynamics 5 Customer Engagement (CE) in a live operational environment.
• Strong experience managing incidents, problem resolution and operational dependencies for a live CRM platform.
• In-depth knowledge of Dynamics 5 CE, Dataverse and Power Platform.
• Experience troubleshooting CRM, integration, data and performance issues.
• Knowledge of Azure integration services, including Azure Functions and Azure Service Bus.
• Experience using Azure DevOps or similar tools to manage defects, releases and changes.
• Understanding of CRM data migration, mapping, integration dependencies and transition planning.
• Excellent stakeholder management, communication and problem-solving skills.
• Dynamics 365 and/or Power Platform certifications.
• Previous experience within complex public sector or enterprise-scale environments.