Remote Dynamics 365 BC Support Lead – Customer Experience

Simpson Judge; Remote; GBP 50,000 - 60,000; Full time

Job summary

A growing Microsoft Dynamics partner based in the United Kingdom seeks a Support Lead for Dynamics 365 Business Central. This role involves owning the support function, managing escalations, enhancing customer experience, and collaborating with teams to resolve issues. Ideal candidates have strong functional experience in Business Central and previous roles in support or customer success. Join a dynamic environment where you can directly impact customer satisfaction and take on a leadership role while remaining hands-on.

Qualifications

• Experience in Support, Service Desk, or Customer Success within a BC/NAV partner.
• Understanding of integrations and general BC technical landscapes.
• Ability to manage escalations and build relationships with end-users.

Responsibilities

• Lead day-to-day Support function and oversee ticket flow.
• Act as senior escalation point for BC issues.
• Own customer experience including check-ins and feedback loops.
• Collaborate with development and consultancy teams.

Skills

Strong Business Central functional experience

Clear communication with customers

Ability to coach / mentor junior support analysts

Proactive mindset

Job description

A growing Microsoft Dynamics partner based in the United Kingdom seeks a Support Lead for Dynamics 365 Business Central. This role involves owning the support function, managing escalations, enhancing customer experience, and collaborating with teams to resolve issues. Ideal candidates have strong functional experience in Business Central and previous roles in support or customer success. Join a dynamic environment where you can directly impact customer satisfaction and take on a leadership role while remaining hands-on.