Remote Drying & Restoration Technician

Hastings Direct; Budock Water; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Annual bonus

Life assurance (4x salary)

Income protection

Pension contributions (matched up to ;

Discounts & cashback

Cycle to work

Job summary

Hastings Direct is seeking a Drying and Restoration Technician to work remotely in a field-based capacity across the UK. You will visit customers to evaluate claims, remove debris, install drying equipment, and manage the claim onsite as it progresses toward settlement and repairs.

The role requires hands-on restoration experience, knowledge of health and safety, and the ability to travel. Training and career development are provided within a supportive team environment.

Qualifications

• Experience in flood and escape of water damage management and restoration best practices.
• Proactive diary management and handling high claim volumes.
• Qualification in drying and restoration (BDMA or equivalent) is desirable.

Responsibilities

• Deliver accurate scopes for building works and drying programs.
• Communicate settlement plans and arrange accommodation or repairs.
• Travel to various customer locations and manage equipment/vehicle.
• Escalate complex cases with solutions to ensure swift claim resolution.
• Contribute to best practices and improve processes.

Skills

Flood restoration

Escape of water

Health & safety

Diary management

Customer care

IT systems

Education

BDMA or equivalent

Tools

CoreLogic

Microsoft Teams

Job description

Hastings Direct is seeking a Drying and Restoration Technician to work remotely in a field-based capacity across the UK. You will visit customers to evaluate claims, remove debris, install drying equipment, and manage the claim onsite as it progresses toward settlement and repairs.

The role requires hands-on restoration experience, knowledge of health and safety, and the ability to travel. Training and career development are provided within a supportive team environment.