Drying and Restoration Technician

Hastings Direct; England; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus scheme

Flexible hybrid working

25 days annual leave plus bank holidays

Financial wellbeing package

25 days annual leave

Job summary

A leading insurance provider in the UK is seeking a Drying and Restoration Technician for a field-based role, involving travel and occasional home-working. You will manage customer claims, assess damages, and implement restoration plans. This role relies on your extensive experience in handling flood damage, compliance with safety regulations, and proficiency in IT systems. Competitive salary and benefits including a hybrid working model and annual bonus will be provided.

Qualifications

• Proven expertise in all damage perils and restoration scenarios.
• Ability to manage diary effectively handling multiple claims.
• Physically capable of property strip-outs.
• Ability to travel and handle property strip-outs.

Responsibilities

• Visit customers and evaluate claims on-site.
• Install drying equipment and manage the claim process.
• Collaborate with Surveying Leads for efficient claim resolution.
• Maintain equipment and company vehicle.
• Escalate complex cases with survey leads and partners.
• Keep IT records up to date.

Skills

Extensive experience in flood damage management

Knowledge of restoration best practices

Proficient in IT systems

Strong customer care skills

Claim management software

Education

Qualification in drying and restoration (e.g. BDMA)

Tools

Claims management software (e.g., CoreLogic)

Microsoft Teams

Job description

Drying and Restoration Technician

Location: Field‑based position with travel within the region. Home‑working is possible when not on‑site.

Role overview

As part of the Drying and Restoration Team, you will visit customers, evaluate claims, take immediate action to remove debris, install drying equipment, project manage the claim onsite and act as the key contact until building repairs commence.

Job details - experience required

• Delivering accurate scopes for building works, repair and installation of drying programmes in a safe manner, ensuring compliance with health & safety standards, safe systems of work, and COSHH
• Identifying and implementing best practices for escape of water incidents, maintaining accurate IT records and ensuring effective restoration planning
• Working closely with customers to agree settlement plans, arranging alternative accommodation or temporary solutions, and ensuring a smooth claims journey
• Managing and maintaining company‑provided equipment and vehicles as you will be expected to travel to various locations throughout the week
• Escalating complex cases with proposed solutions, collaborating with Surveying Leads and supply chain partners to ensure efficient claim resolution and deliver a seamless experience for policyholders throughout the claims journey
• Continuously developing your skills with operational support, contributing to best practices, policy improvements, and driving efficient drying times and settlements

Essential skills and experience

• Extensive experience in flood and escape of water damage management, with strong knowledge of restoration best practices, health & safety regulations, and relevant legislation
• Proven expertise across all damage perils and restoration scenarios, including hands‑on use of specialist tools and equipment, with a proactive approach to diary management and claim volumes
• A qualification in drying and restoration (e.g. BDMA) or an equivalent is desirable, alongside essential experience in domestic property claims and a strong commitment to customer care and professionalism
• Physically capable of property strip‑outs and equipment handling, with full use of a company vehicle provided
• Proficient in IT systems and claims management software (e.g., CoreLogic, Microsoft Teams), with a clean driving licence and subject to DBS and ID checks
• Positive, adaptable attitude with a willingness to learn, supported by ongoing training to enhance technical skills and career development

The interview process

• Recruiter screening call
• 1st interview with hiring leader (Microsoft Teams)

Benefits

Competitive salary, flexible hybrid working, annual bonus scheme, financial wellbeing package including life assurance, income protection, pension contributions, mental wellbeing programme, 25 days annual leave plus bank holidays, and more.

Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion, sexual orientation, gender reassignment or marital/family status. A thorough referencing process includes credit and criminal record checks.