Remote Digital Implementation Lead – Pensions

Capita; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Benefits offered by this job

23 days holiday

Company matched pension

Life assurance

Cycle to work

Parental leave

Volunteer days

Employee Network Groups

Job summary

Capita is seeking a Digital Implementation Manager to lead a team of Digital Implementation Specialists responsible for onboarding and migrating clients to the new Digital pension platform. You will shape and deliver digital product solutions to boost member engagement and efficiency across our pensions platforms.

You will collaborate with UX/CX and cross-functional teams, manage client relationships, oversee CMS configurations, journey mapping, and ensure regulatory compliance across digital

Qualifications

• Experience leading digital teams in pensions/financial services/regulatory environments.
• Experience with implementation or migration projects for digital platforms/products.
• Strong presentation skills to diverse stakeholders.
• Excellent stakeholder management and communication skills.
• Experience with digital platforms, member portals, and mobile apps.

Responsibilities

• Lead the implementation of digital tools and platforms across pension schemes, ensuring alignment with client requirements and internal standards.
• Team management of a growing team including recruitment, personal development, coaching and mentoring
• Client management including virtual and face to face meetings, handling client queries, presenting demonstrations and manage digital content workflows.
• Collaborate with UX, CX, and technical teams to ensure user-centred design and accessibility across digital touchpoints.
• Coordinate sprint planning and delivery with development teams, tracking progress and resolving blockers.
• Own the digital delivery roadmap for assigned schemes, ensuring milestones are met and risks are mitigated.
• Support the development and execution of digital strategies, including automated communications, digital reporting, and engagement tools.
• Act as a key liaison between operations, technology, and client stakeholders, ensuring clear communication and shared understanding of deliverables.
• Contribute to service assessments, investment cases, and digital strategy documentation.
• Provide training, guidance, and support to internal teams on digital tools and processes.

Skills

Team management

Digital platforms

Stakeholder management

Client facing

Onboarding migrations

Presentation skills

CMS configuration

UX collaboration

Tools

ADO

Figma

Miro

Job description

Capita is seeking a Digital Implementation Manager to lead a team of Digital Implementation Specialists responsible for onboarding and migrating clients to the new Digital pension platform. You will shape and deliver digital product solutions to boost member engagement and efficiency across our pensions platforms.

You will collaborate with UX/CX and cross-functional teams, manage client relationships, oversee CMS configurations, journey mapping, and ensure regulatory compliance across digital