Implementation Consultant - Pensions Technology

Synchronicity Group; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Synchronicity Group in the United Kingdom is seeking an Implementation Consultant to join a specialist team. You will design, configure and deliver tailored solutions for pension providers and administrators, spanning from requirement gathering to post-implementation support.

The role blends consultancy, technical delivery and customer engagement, offering autonomy and opportunities to influence processes and technologies while driving continuous improvement.

Qualifications

• Strong analytical and logical mindset.
• Excellent problem-solving abilities with a solution-focused approach.
• Experience delivering customer-focused consultancy or implementation services.
• Strong communication and stakeholder engagement skills.
• Ability to work both collaboratively and autonomously.
• Experience within pensions, software implementation or a related technical environment.

Responsibilities

• GATHERING and analysing customer requirements to design tailored implementation solutions.
• Configuring and delivering bespoke solutions within pensions software platforms.
• Working across calculation routines, data validation processes and automated reporting solutions.
• Supporting clients through implementation, testing and post-go-live activities.
• Collaborating closely with internal technical and operational teams.
• Contributing ideas towards process improvement and future innovation initiatives.
• Building strong, consultative relationships with customers and stakeholders.

Skills

Analytical mindset

Problem-solving

Stakeholder engagement

Communication skills

Autonomous working

Client consultancy experience

Tools

Pensions software platforms

Job description

Synchronicity are proud to be partnered with a leading and award-winning organisation within the pensions technology sector, who are continuing to invest heavily in innovation, proposition development and long-term growth. As part of this expansion, they are looking to appoint an Implementation Consultant to join their growing specialist team.

This is an excellent opportunity to join a highly respected market leader delivering cutting-edge technology solutions to pension providers and administrators across the UK. The role offers a unique blend of consultancy, technical delivery and customer engagement, making it ideal for someone who enjoys solving complex problems and creating bespoke client solutions.

As an Implementation Consultant, you will play a key role in designing, configuring and delivering tailored solutions for both new and existing customers. Working closely with clients and internal stakeholders, you will be involved throughout the full implementation lifecycle: from requirement gathering and solution design through to delivery, testing and post-implementation support.

This is a varied and highly collaborative role that combines analytical thinking, technical problem-solving and customer-facing consultancy. You’ll have genuine autonomy, the opportunity to influence future processes and technologies, and the chance to make a visible impact within a business that actively encourages innovation and continuous improvement.

The role will involve:

• Gathering and analysing customer requirements to design tailored implementation solutions.
• Configuring and delivering bespoke solutions within market-leading pensions software platforms.
• Working across calculation routines, data validation processes and automated reporting solutions.
• Supporting clients through implementation, testing and post-go-live activities.
• Collaborating closely with internal technical and operational teams.
• Contributing ideas towards process improvement, tooling and future innovation initiatives.
• Building strong, consultative relationships with customers and stakeholders.

The ideal candidate will have:

• A strong analytical and logical mindset.
• Excellent problem-solving skills with a solution-focused approach.
• Experience delivering customer-focused consultancy or implementation services.
• Strong communication and stakeholder engagement skills.
• The ability to work both collaboratively and autonomously.
• Experience within pensions, software implementation or a related technical environment.