Remote Digital Experience Research Associate

Including Inclusion, LLC; Greater London; Hybrid; GBP 28,000 - 44,000; Full time

Benefits offered by this job

Flexible working options

Unlimited annual leave

Birthday leave

Job summary

Curinos is seeking an Associate to support digital experience benchmarking and research for financial services clients in the UK. You will research live digital banking journeys, maintain evidence, and translate findings into insights for product, digital, and client strategy teams.

You will collaborate with senior researchers, develop your skills in writing and presentations, and contribute to our data intelligence platform, benchmarking reports, and client deliverables.

Qualifications

• Experience in research, analysis, digital or user experience, customer insight, consulting or another environment requiring structured evidence and clear communication; strong graduate-level experience will also be considered.
• Strong attention to detail and a methodical approach to collecting, checking and documenting information.
• Ability to interpret qualitative and quantitative evidence, recognise patterns and explain findings clearly.
• Excellent written communication skills, including the ability to summarise complex information concisely and accurately.
• Confidence and clarity in verbal communication, with an interest in developing client-facing and presentation skills.

Responsibilities

• Conduct structured, hands-on research of live digital banking journeys across mobile apps and online platforms using established methodologies.
• Collect, document, validate and maintain experience and qualitative data, working with panel participants or account holders where required.
• Compare customer journeys, features and functionality across financial institutions and fintechs, identifying meaningful similarities, differences and changes.
• Analyse proprietary benchmarking data and supporting market evidence to identify trends, capability gaps and emerging client-relevant themes.
• Produce accurate, concise written analysis, charts, screenshots and presentation content for benchmarking reports, industry updates and client-specific deliverables.

Skills

Research

Analysis

Digital experience

Customer insight

Written communication

Education

Graduate or equivalent

Tools

PowerPoint

Excel

AI tools

Job description

Curinos is seeking an Associate to support digital experience benchmarking and research for financial services clients in the UK. You will research live digital banking journeys, maintain evidence, and translate findings into insights for product, digital, and client strategy teams.

You will collaborate with senior researchers, develop your skills in writing and presentations, and contribute to our data intelligence platform, benchmarking reports, and client deliverables.