Associate, Digital

Including Inclusion, LLC; Greater London; Hybrid; GBP 28,000 - 44,000; Full time

Benefits offered by this job

Flexible working options

Unlimited annual leave

Birthday leave

Job summary

Curinos is seeking an Associate to support digital experience benchmarking and research for financial services clients in the UK. You will research live digital banking journeys, maintain evidence, and translate findings into insights for product, digital, and client strategy teams.

You will collaborate with senior researchers, develop your skills in writing and presentations, and contribute to our data intelligence platform, benchmarking reports, and client deliverables.

Qualifications

• Experience in research, analysis, digital or user experience, customer insight, consulting or another environment requiring structured evidence and clear communication; strong graduate-level experience will also be considered.
• Strong attention to detail and a methodical approach to collecting, checking and documenting information.
• Ability to interpret qualitative and quantitative evidence, recognise patterns and explain findings clearly.
• Excellent written communication skills, including the ability to summarise complex information concisely and accurately.
• Confidence and clarity in verbal communication, with an interest in developing client-facing and presentation skills.

Responsibilities

• Conduct structured, hands-on research of live digital banking journeys across mobile apps and online platforms using established methodologies.
• Collect, document, validate and maintain experience and qualitative data, working with panel participants or account holders where required.
• Compare customer journeys, features and functionality across financial institutions and fintechs, identifying meaningful similarities, differences and changes.
• Analyse proprietary benchmarking data and supporting market evidence to identify trends, capability gaps and emerging client-relevant themes.
• Produce accurate, concise written analysis, charts, screenshots and presentation content for benchmarking reports, industry updates and client-specific deliverables.

Skills

Research

Analysis

Digital experience

Customer insight

Written communication

Education

Graduate or equivalent

Tools

PowerPoint

Excel

AI tools

Job description

Curinos empowers financial institutions to put customers at the center of every decision. Our AI-first platform transforms proprietary data, advanced analytics and deep financial services expertise into timely recommendations delivered right where teams work. The result: confident decisions, stronger customer relationships, and lasting, profitable growth.

Curinos operates under a remote/hybrid modality and has office locations in New York, Chicago, Boston, Toronto, and London. This role is open to remote/hybrid candidates based in the UK and able to travel as needed.

Job Description

This role is focused on supporting Curinos’ digital experience benchmarking and research products, which help financial services clients understand how their digital platforms compare with peers and fintechs across customer journeys, features and functionality. You will research live digital experiences, maintain high-quality evidence and data, and help turn findings into clear insight for banking product, digital, customer experience and strategy teams.

As an Associate, you will work across research programmes and client deliverables, building knowledge of financial services and digital experience while developing your research, analytical, writing and presentation skills. You will collaborate with experienced researchers and subject-matter experts and contribute to our proprietary data intelligence platform, benchmarking reports, presentations and client-specific work.

Responsibilities

• Conduct structured, hands-on research of live digital banking journeys across mobile apps and online platforms using established methodologie
• Collect, document, validate and maintain experience and qualitative data, working with panel participants or account holders where required
• Compare customer journeys, features and functionality across financial institutions and fintechs, identifying meaningful similarities, differences and changes
• Analyse proprietary benchmarking data and supporting market evidence to identify trends, capability gaps and emerging client-relevant themes
• Produce accurate, concise written analysis, charts, screenshots and presentation content for benchmarking reports, industry updates and client-specific deliverables
• Support senior colleagues in developing evidence-led insights, business implications and recommendations
• Complete ad hoc digital research requests and contribute to consulting projects, client presentations and executive reports
• Maintain clear research records and follow quality assurance processes so that work is consistent, traceable and delivered to deadline
• Build knowledge across financial services products, customer journeys, digital design, fintech and relevant regulatory or market developments
• Contribute ideas and evidence to improve Curinos’ proprietary platform, research methodologies and client deliverables
• Contribute to thought leadership, market alerts, articles and other digital experience content

Desired Skills & Expertise

• Experience in research, analysis, digital or user experience, customer insight, consulting or another environment requiring structured evidence and clear communication; strong graduate-level experience will also be considered
• Strong attention to detail and a methodical, process-oriented approach to collecting, checking and documenting information
• Ability to interpret qualitative and quantitative evidence, recognise patterns and explain findings clearly
• Excellent written communication skills, including the ability to summarise complex information concisely and accurately
• Confidence and clarity in verbal communication, with an interest in developing client-facing and presentation skills
• Strong visual analytical skills and proficiency in Microsoft PowerPoint; working knowledge of Excel is expected; usage of AI productivity and design tools an advantage
• Ability to organise multiple tasks, work independently within a clear brief and meet deadlines while escalating issues promptly
• Curiosity about digital products, customer journeys, banking, financial services, fintech and technology trends
• Collaborative, receptive to feedback and motivated to learn, improve and take ownership of high-quality outcomes
• Experience of user experience research, comparative evaluation, mystery shopping or digital banking is advantageous but not essential

Success in This Role

• Research and data are accurate, complete, well documented and delivered on time
• Analysis moves beyond description to identify patterns, implications and useful questions for clients
• Reports and presentations communicate evidence clearly and meet Curinos quality standards
• Knowledge of financial services and digital experience grows across products, segments and markets
• The Analyst becomes increasingly independent and contributes confidently to research programmes, client work and product improvement

Why work at Curinos?

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
• Flexible working options, including home working and flexible hours options, depending on role requirements
• Unlimited annual leave, volunteering days and a day off for your birthday
• Learning and development tools to support your career growth
• Work alongside industry-leading Subject Matter Experts and specialist products
• Regular social events and networking opportunities
• Collaborative and supportive culture
• Employee Assistance Program providing expert third-party support on wellbeing, relationships, legal and financial matters, along with access to counselling services
• Clear career progression opportunities and a strong commitment to internal promotion

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