Frontline Business App Support & Training

Tetra Tech Europe; Manchester; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Tetra Tech Europe is seeking a dedicated Digital Application Support specialist to join our Leeds/Manchester based team. You will be the first point of contact for business applications, handling requests from receipt to resolution while collaborating with product owners, developers and central IT.

Hybrid or flexible working arrangements are available, with DBS/BPSS clearance as part of the role. You will deliver user-focused support, create practical guides, and contribute to improving service

Qualifications

• Experience in business application support in a ticket-based environment.
• Strong written and verbal communication skills.
• Awareness of information security and data protection.
• Experience with data, reporting or workflow systems is beneficial.

Responsibilities

• As first-line support, record, categorise, prioritise and progress requests to resolution.
• Diagnose issues and escalate complex incidents with evidence and impact.
• Deliver accessible training, onboarding and user guides for varied audiences.
• Maintain knowledge articles, procedures and standard responses, and spot trends.
• Collaborate with colleagues and suppliers while upholding data protection and access controls.

Skills

Ticket management

Troubleshooting

User training

Documentation

Security awareness

Job description

Tetra Tech Europe is seeking a dedicated Digital Application Support specialist to join our Leeds/Manchester based team. You will be the first point of contact for business applications, handling requests from receipt to resolution while collaborating with product owners, developers and central IT.

Hybrid or flexible working arrangements are available, with DBS/BPSS clearance as part of the role. You will deliver user-focused support, create practical guides, and contribute to improving service