Hybrid Digital Solutions Support Specialist

Tetra Tech, Inc.; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Tetra Tech, Inc. is seeking a Digital Development Team member to handle business application support, troubleshooting and user training. You will resolve issues, guide users, and escalate where needed across UK offices.

The role emphasizes secure service delivery, documentation, and collaboration with product owners and third parties. Hybrid working in Leeds or Manchester is possible, with travel to other UK sites as required.

Qualifications

• Experience in business application, product or customer support in a ticket-based environment.
• Logical troubleshooting approach; strong written and verbal communication; awareness of information security and data protection.
• Experience with data, reporting or workflow systems, user training and service management principles is beneficial.

Responsibilities

• First-line support and ticket management: record, classify, prioritise, and progress requests until resolution.
• Diagnosis, resolution and escalation: use structured questioning and diagnostic checks and escalate complex incidents with evidence.
• Training, onboarding and user adoption: deliver training and create guides for varied audiences.
• Knowledge, service quality and improvement: maintain knowledge articles and review trends to identify improvements.
• Collaborative and secure service delivery: work with colleagues and suppliers, support testing and releases, and handle information securely.

Skills

Troubleshooting

Communication (written & verbal)

Information security awareness

Tools

Reporting systems

Workflow systems

Job description

Tetra Tech, Inc. is seeking a Digital Development Team member to handle business application support, troubleshooting and user training. You will resolve issues, guide users, and escalate where needed across UK offices.

The role emphasizes secure service delivery, documentation, and collaboration with product owners and third parties. Hybrid working in Leeds or Manchester is possible, with travel to other UK sites as required.