Remote Cybersecurity Support Engineer – Expert Troubleshooter

Jobs Paloaltonetworks; Greater London; Remote; GBP 70,000 - 100,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Technical Support Engineer to address complex post-sales security challenges for top-tier customers. You will analyze issues, perform root-cause assessments, and provide tailored guidance across VPN, firewall, and cloud integrations.

You will work with cross-functional teams to resolve incidents, document findings, and drive best practices to keep customer environments secure and resilient, with readiness to travel to customer sites as needed.

Qualifications

• Minimum of 7 years of network security experience.
• Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies.
• Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies.
• Ability to independently debug complex networks with mixed media and protocols with an advanced understanding of packet flow across multiple OSI layers.

Responsibilities

• Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues.
• Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting and root cause analysis.
• Act as a trusted advisor, clearly communicating technical solutions to technical and executive stakeholders.
• Collaborate with cross-functional teams to drive a positive customer experience and proactive risk mitigation.
• Foster knowledge sharing by contributing to technical bulletins and training materials.

Skills

TCP/IP

LAN/WAN

Routing protocols

BGP

OSPF

EIGRP

IPsec

PKI

SSL

Wireshark

GNS3

LDAP

TACACS+

Radius

Python

Shell scripting

Windows

Linux

Multi-Vendor exposure

Education

BS in Computer Science or related field

Tools

Wireshark

GNS3

AWS

Azure

VMware

OpenStack

Cisco IOS

Job description

Palo Alto Networks is seeking a Senior Technical Support Engineer to address complex post-sales security challenges for top-tier customers. You will analyze issues, perform root-cause assessments, and provide tailored guidance across VPN, firewall, and cloud integrations.

You will work with cross-functional teams to resolve incidents, document findings, and drive best practices to keep customer environments secure and resilient, with readiness to travel to customer sites as needed.