Remote CX & QA Specialist — Arabic Speaking

Talent 24 Recruitment; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Paid time away from work

Remote working holidays

Employee discounts

Career opportunities

Job summary

A recruitment agency in the UK seeks a Hybrid Customer Experience and Quality Assurance Specialist to enhance customer satisfaction and ensure service quality. The ideal candidate will be fluent in Arabic and English, with experience in customer service management. You'll design strategies to improve the customer journey, monitor quality standards, and drive service improvements. Benefits include a competitive salary, remote working options, and genuine career opportunities within a global company.

Qualifications

• Native-level fluency in Arabic and English is essential.
• Experience in customer service management or quality assurance is required.
• Industry knowledge in Travel or Hospitality is preferred.
• Ability to analyze data and performance metrics effectively.
• Proficiency in problem-solving and troubleshooting.
• Strong communication and collaboration skills are important.
• Attention to detail to maintain high-quality standards.
• Passion for improving customer experiences.

Responsibilities

• Design and implement strategies to enhance the customer journey.
• Resolve escalated customer issues and train teams for superior service.
• Ensure alignment with client QA standards and conduct quality monitoring.
• Prepare and present data-driven reports showcasing improvements.

Skills

Fluency in Arabic

Fluency in English

Customer service management

Analytical skills

Problem-solving mindset

Attention to detail

Job description

A recruitment agency in the UK seeks a Hybrid Customer Experience and Quality Assurance Specialist to enhance customer satisfaction and ensure service quality. The ideal candidate will be fluent in Arabic and English, with experience in customer service management. You'll design strategies to improve the customer journey, monitor quality standards, and drive service improvements. Benefits include a competitive salary, remote working options, and genuine career opportunities within a global company.